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Library Services

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Getting help and contacting us

We're here to help. Below are details of who to contact for assistance.

General contact details

You can ask staff for help in person or by e-mailing the teams in any of our libraries or study spaces. For in depth research help, contact one of our specialist librarians.

Specific services:

When should you expect to hear back from us?

Please see our response times.

LibrarySkills@UCL

We provide face-to-face and online training and support for your library skills and information literacy development. See our LibrarySkills@UCL web pages or e-mail LibrarySkills@UCL.

Feedback

We'd love to hear from you. Please let us know what you think about the services we provide - we welcome any suggestions for improvement:

Complaints

If we've got something really wrong and you'd like to make a formal complaint, please go to our complaints page.

Surveys and participation

We also welcome your suggestions on how we can improve our services. This helps us build a library around your needs.

In addition to our standard feedback channels, there will be opportunities to provide feedback on our services through surveys and focus groups. Details will be shared on this page and through the Student Experience Panel newsletter (for students) and the Week (for staff).