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Counselling Services

We are dedicated to helping UCL students with personal, emotional and psychological concerns. We offer up to 6 free counselling sessions per year, from 1st August -31st July, for all students who are actively engaged in study at UCL.

Register with a GP (doctor)

To access this service, you need to be registered with a General Practitioner, also known as a GP.

UCL has a longstanding relationship with Ridgmount Practice which has a wide catchment area covering most of London. This allows students to remain registered with the same GP if they change accommodation during their time at UCL. Ridgmount Practice is experienced in student health.

If you are not yet registered with a GP doctor, please see below. The NHS also provides a helpful search tool, which will allow you to find a GP surgery near you. 

Find and register with a GP

Waiting times for counselling

Our waiting time for an initial appointment after registering is two to three weeks. This can sometimes rise in times of high demand. If we feel you are at higher risk, you will be prioritised.

All students are triaged within 24 hours of registering with Counselling Services. During triaging, if we feel you may be at higher risk, we will contact you by phone, email and/or text.

Register for counselling

Male student at laptop in Student Centre

Register with the service to access support

After you've registered

Male student talking to a member of staff

Find out more about our process, including initial consultations and ongoing sessions.

FAQs

Question marks

Look here for answers to our Frequently Asked Questions.

Self-help and other resources

Male student reading a book in UCL East

Borrow one of our self-help books or find out which organisations offer external support. 

Urgent and out of hours support

Talking with a counsellor

Find out how to access urgent and out of hours mental health support.

Counselling Services Privacy Notice

Person at laptop

Find out more about how Counselling Services processes your personal data.

Contact Us

For any enquiries about appointments or administration, or to provide feedback, please use the following contact options:

Opening times

Office opening hours

Monday to Friday: 10am to 1pm and 2pm to 4pm

Appointments are available at the following hours

Monday to Friday: 8am to 8pm

Meet the team

Find out more about who we are and what we do. 

Crisis support

Student Support and Wellbeing Services does not offer emergency support.

If you're in immediate danger of hurting yourself or others:

  • Go directly to the Accident & Emergency (A&E) department of your local hospital to get help
  • Call 999 to request an ambulance if you are unable to reach the hospital yourself

If you're feeling distressed and need urgent support:

  • Contact your GP surgery to request an emergency appointment
  • If your GP surgery isn't open, call the free NHS out-of-hours medical line on 111 for help accessing the right services
  • You can call the Samaritans on 116 123 to talk to someone at any time, day or night
  • Nightline are a listening service for students, by students - they're available overnight via live web chat 6pm - 2am

Important links