A Case Study of Strengthening the Social Care System

A new IIPP report explores a case study of strengthening the social care system based on Hackney and Newham’s Preventing Residents from Reaching Crisis programme

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UCL Institute for Innovation and Public Purpose, policy report no. 2022/02

This new report examines an intervention programme deployed by Hackney and Newham Councils to address exacerbated vulnerabilities brought on by COVID-19. The programme sought to foster a collaborative, knowledgeable and interconnected social service system to address residents’ needs before they reached a crisis state. Authors Sarah Averi Albala and Karan Paintal find that, in particular, the intervention resulted in a greater than usual transferability of implementable knowledge by creating environments where knowledge was built and strengthened through immersive problem-solving and peer-enriched feedback loops instead of merely taught. Further, voluntary sector workers relayed an altered working relationship with the council as the intervention components, such as the alliance network, was positively associated with heightened levels of trust, a willingness to cooperate and, on the part of both the voluntary sector and the councils, an awareness of appropriate resources and services.

Authors

• Sarah Averi Albala | Policy Fellow in Public Value and Policy Evaluation, UCL Institute for Innovation and Public Purpose
• Karan Paintal | Research Assistant, UCL Institute for Innovation and Public Purpose

Reference

Albala, S. A. and Paintal, K. (2022). A user-informed capabilities evaluation approach: A case study of strengthening the social care system based on Hackney and Newham’s Preventing Residents from Reaching Crisis programme. UCL Institute for Innovation and Public Purpose, IIPP Policy Report No. 2022/02. Available at: https://www.ucl.ac.uk/bartlett/public-purpose/pr2022-02