Business Operations

The Business Operations team in the PS Hub provides operational, executive, and administrative services. It serves all divisions under the Vice President of Operations and Vice President Offices.

Room Bookings

The Room Bookings team is now part of Business Operations.

The team manages ad hoc bookings in centrally bookable spaces, including restricted rooms. UCL staff should use the CMISgo system to check availability and book rooms directly.

Read our Room Bookings webpage for more detail.

Finance

The decision was taken recently to move BOS Finance out of Business Operations and into the One Desk area. As a result of this change, we would like to inform you that the businessops@ucl.ac.uk email address will no longer be used by the One Desk Finance Transaction team.

Please raise any finance support requests on MyServices from 16^th July 2024 (instead of businessops@ucl.ac.uk).

What is MyServices?

MyServices is replacing the current Remedyforce service management system and will improve your experience of finding, requesting and interacting with finance services at UCL.

Finance support queries will be live in MyServices from 16^th July 2024. If you have any finance support queries/requests, you will be able to report them, track their progress, and receive updates on the new platform. More areas, from IT support to HR management, will join soon as part of a phased roll-out in the coming weeks. For more information on this please take a look at our Week@UCL news article.

Please note: You can still email acccountspayable@ucl.ac.uk however you will receive a better experience by using the MyServices portal as you will be able to track your requests and see progress updates in real-time.

Where can I find more information?

More information, including demos of MyServices and frequently asked questions are available on our MyServices SharePoint site.

Finance Guidance

Submitting an Expense Claim Guidance

Guidance to requesting a PO for advantage xPO

Guidance to requesting a PO for advantage xPO

Office and Building Management

The Office and Building management team is responsible for staff fire inductions. They issue laptops, headsets, and allocate lockers. The also do weekly building checks and monthly building inspections.

Fire Walk bookings:

To schedule a fire walk in any of the buildings listed below, please visit our Business Ops Fire Walk booking page:

Bidborough House
48 & 50 Gordon St
Maple House

2 Taviton St
90 Tottenham Court Road

(PLEASE NOTE: If you are based in multiple buildings, please book a separate fire walk session for each location.)

Laptop and Headset requests

For laptop and headset requests for new starters, complete the HR Services VP Offices Systems, S Drive Access and Equipment form.

Mobile Phone Requests (For Estates & VP External Engagement ONLY)

To request a mobile phone (new or replacement), complete the Mobile Phone Request form and email it to businessops@ucl.ac.uk.

Mobile Phone Request Form

Mobile Phone Request Form

Office & Building Management Guidance

HR Services VP Offices

The HR Services team helps with HR administration for UCL's VP Operations and Offices.

Visit the HR Services VP Offices webpage for more information.