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Student Support Framework

Our Student Support Framework explains the main academic support processes available to help you and how you can apply for support such as extensions, reasonable adjustments or taking time out from your studies.

UCL is committed to providing the support you need to make the most of your studies. We can help you to participate fully and stay on track whatever your personal circumstances.

If your studies or assessments are affected by a long term or sudden illness, a mental health condition, a social or learning difference or simply if you need a bit of extra time to complete an assignment due to other commitments, there are lots of ways we can help you to succeed at UCL.

Our support processes

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A quick guide to the range of support available.

Which process should I use?

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This page helps you to find the right support for your individual circumstances.

Help and advice

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Find out where to find help and advice about your options.

Short-term Illness and other Extenuating Circumstances

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Short-term support for illness, bereavement or other unexpected emergencies.

Reasonable Adjustments for Disabilities and Long-term Conditions

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Long-term support for students with a disability or ongoing physical or mental health condition.

Academic Adjustments

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Long-term support for students with protected characteristics such as parents, carers, key workers, those observing religious beliefs, and any student experiencing discrimination, harassment, or traumatic events such as war.

Exam Adjustments

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Support to sit an online or in-person exam.  

Interruption of Study

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If you are thinking of taking time out from your studies.

Support to Study

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If you are having persistent or ongoing difficulties and UCL’s other support processes are not providing the right level of help.