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Here are our tips on how to stay safe online and avoid scams online or over the phone.
When using phones, tablets or laptops for online activity, it is important to keep your personal data safe.
On this page:
- How to stay safe online
- How to protect yourself from scams and fraud
- Student accommodation scams
- Money mules and money laundering
- How to report fraud or scams
How to stay safe online
There are a number of measures you can take to ensure you keep yourself and your personal details protected online.
How to protect yourself from scams and fraud
Be careful of email scams. In the past, there have been emails sent to students and staff from those posing to be friends asking for money. These people supposedly needed help, but were scammers. Read on to learn how to identify scams and fraud.
- Email address
Check these carefully. An email may look like it has come from a friend, but there is a slight variation - an added letter or number, for example.
Do not transfer money to anyone unless you are entirely sure the request is genuine, and you know the person.
- Phone calls
Criminals may target you online or over the phone pretending to be from an official organisation such as the UK Home Office or an education agent. They demand money and claim that if you do not pay them quickly, there will be 'damaging consequences'
The caller may appear to be genuine and convincing. They may have some limited information about you (e.g. your passport number, phone number and name) or because they appear to be calling from a legitimate phone number
If you receive a phone call like this, do not give the caller any personal information and do not confirm that any information they have is correct.
According to the National Fraud Intelligence Bureau, nearly a third of all fraud is committed over the phone. This booklet from the Metropolitan Police provides useful guidance on how to avoid phone scams.
Remember, you should never give out your personal details to a caller as you cannot verify their identity.
The Metropolitan Police 'Fraud and Linked Crime Online' service has put together the following series of short animations explaining the most common types of fraud:
Student accommodation scams
The rise in demand for student accommodation property in London has created a rise in the number of housing scams. Students who are new to the area can be vulnerable to housing scammers.
If you see a price that looks too good to be true, you are probably correct. To avoid housing scams in your search for student accommodation or access support, please read our article below.
Money mules and money laundering
Some scams may lead you to unknowingly become a money mule. This is someone who transfers stolen money between different countries.
According to Action Fraud, money mules are recruited by criminals to transfer illegally obtained money between different bank accounts. Money mules receive stolen funds into their account and are then asked to withdraw and wire the money to a different account (often overseas), keeping some of the money for themselves.
Even if you’re unaware that the money you are transferring was illegally obtained, you can still be prosecuted for money laundering.
Remember, you should never give your financial details to someone you don’t know and trust.
You can read further guidance about money mules on the Action Fraud website.
Reporting fraud or scams
- UCL ISD Security
If you become aware of an IT security-related issue (i.e. a suspicious email to your university email account), you can contact ISD Security by emailing isg@ucl.ac.uk or calling +44 (0)20 7679 7338 (extension 37338 on a UCL landline).
- Action Fraud
If you have become a victim of online fraud, please report this to Action Fraud on +44 (0)300 123 2040 (Monday to Friday, 8am to 8pm) or via the Action Fraud website.
- UK Council for International Student Affairs
Further information for international students about scams and fraud is provided by the UK Council for International Student Affairs (UKCISA). Get in touch on the UKCISA website.
- Victim Support
Should you require emotional support as the victim of a scam, Victim Support has a free, confidential helpline you can contact.