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UCL has a wide range of options to support you during your time with us, including Extenuating Circumstances, Summaries of Reasonable Adjustments, Exam Adjustments and Academic Adjustments.
You are encouraged and expected to engage actively with these processes and to make full use of the support available to you through UCL Student Support and Wellbeing Services.
Your Department or Faculty may identify a need to use the Support to Study Procedure if you have already engaged with UCL’s standard support processes (such as Extenuating Circumstances, Summaries of Reasonable Adjustments etc.) but they are not providing the right level of support for you. This will usually be because you are having significant, persistent or long-term difficulties with one or more of the following:
- Engaging with classes, scheduled activities, group work and/ or online participation
- Completing formative assessments, submitting coursework, attending exams or otherwise making an attempt at assessments
- Being unable to study at the level and intensity required by your programme
- Circumstances where a student has exhibited behaviour which would normally be handled under the Student Disciplinary Code and Procedures, but which may be (or is suspected to be) the result of an underlying physical and/or mental health condition.
You may need extra support for a wide range of reasons such as ongoing or repeated extenuating circumstances, a disability, a medical or mental health condition, caring or parenting responsibilities, commitments as a critical worker (e.g. NHS staff), or you are affected by long-term traumatic events such as war, harassment or discrimination.
You may be affected by more than one issue, or there may not be an underlying reason. This Support to Study Procedure is designed to put in place a tailored package of measures to support and safeguard both you as an individual and the UCL community.
It is important to note that Support to Study is designed to help if UCL’s normal Student Support Framework mechanisms are not providing the right level of support. It should not be used for occasional or isolated incidents of extenuating circumstances, non-attendance or failure at assessment, for example.
Accessing the Support to Study Procedure
The need to use Support to Study will be identified by your Department or Faculty; you will not be able to apply for Support to Study yourself. However, if you think that you need extra support, please speak to your Personal Tutor, Student Adviser or another trusted member of staff in your Department, who can help you to look at your options.