A FIRST CLASS SERVICE: QUALITY IN THE NEW NHS
The new NHS set out a modernisation programme to deliver more consistent and higher quality care for patients. The consultation document A First Class Service is an integral part of that programme. It sets out in more detail a framework for quality improvement and fair access in the NHS, the main elements of which are:
clear national standards for services and treatments, through National Service Frameworks and a new National Institute for Clinical Excellence
local delivery of high quality health care, through clinical governance underpinned by modernised professional self-regulation and extended lifelong learning
effective monitoring of progress through a new Commission for Health Improvement, a Framework for Assessing Performance in the NHS and a new
national survey of patient and user experience.
Summary Document
The summary version of A First Class Service is available here in HTML format.
|