Quality Assurance (mostly) in Library & Information Services
Active as I am in quality assurance for LIS, having been responsible for managing the first library & information service in the country to achieve independent ISO9001 accreditation (Taywood Information Service), I felt I should help in making some resources more readily available. In due course, I hope there will be a number of active links, definitions and other goodies here, but for the time being you'll have to be satisfied with a fairly limited selection:
I own a (rather quiet) list on quality in libraries,
Lis-qual. You can check out its purpose, membership, and scan or search its archives of past discussion. Once I work out how to do it, you'll even be able to sign up for it from here! Meanwhile, if you want to know how to join...
Or take a copy of some papers kindly donated by David Kerridge on the Deming philosophy of management:
- The Raw Fish theory of quality
- Transformation not tampering
- Manage for learning and innovation
- What do customers want?
- Two types of SPC
Of course if you know of any good sources I should include here - please let me know...
I also have a simple list of web-based quality resources which you can look at. It's not just quality in LIS, but there are quite a few good general quality sources in it. If I ever find the time, I'll tart it up and amalgamate it with this page... Oooh, was that a pig up there? :-)
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Email: andrew.dawson@ucl.ac.uk
Voice: 0171-380-7204
Fax: 0171-383-0557
Post: SLAIS, University College London, Gower Street, London WC1E 6BT (UK).