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Captiva accessibility statement

This accessibility statement applies to Captiva.

This service is run by OpenText. We want as many people as possible to be able to use this service, which means that you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to most of the website using a screen reader

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively. AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the service
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made. 

When you contact UCL Captiva if there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

We aim to respond to all contacts within 2 working days.

Reporting accessibility problems with this service

We formally test the accessibility of key user journeys that represent the breadth of content across our service on a regular basis against WCAG (Web Content Accessibility Guidelines) 2.2 AA standards.

We're always looking to improve the accessibility of this service. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us.

Read tips on contacting organisations about inaccessible websites.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service's accessibility 

University College London is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Login screen

The login window for Opentext does not have any labels present for the ‘server’, ‘username’ or ‘password’ fields or dropdowns. This will cause users who rely on screen readers to be unable to identify what login information is required and where to enter it. This fails WCAG 1.3.1 Info and Relationships (A) and WCAG 1.3.5 Identify Input Purpose (AA).

Text on the login screen cannot be resized. This would make information difficult to read for those who require larger font sizes. This fails WCAG 1.4.4 Resize Text (AA).

The text on the screen (other than what the user enters) appears to be images as it cannot be highlighted and is not read out by screen readers. This could cause navigation confusion for users who rely on assistive technologies. This fails WCAG 1.4.5 Images of Text (AA).

Error messages are not presented in a way that screen readers can access them. This makes encountering an error on the service a roadblock for users for assistive technologies. This fails WCAG 3.3.1 Error Identification (A).

Document workspace

The search input field and the table column headers are not read out by screen readers. Additionally none of the fields on the Document workspace are announced, making use of the software confusing for users who rely on screen readers. This fails WCAG 1.3.1 Info and Relationships (A) and 1.3.5 Identify Input Purpose (AA).

Text cannot be resized. This make information difficult to read for those who require larger font sizes. This fails WCAG 1.4.4 Resize Text (AA).

Keyboard navigation gets trapped when reaching the end of the ‘FORM’ fields in the Document window, causing the tool to become inoperable to those who rely on keyboard navigation. This fails WCAG 2.1.2 No Keyboard Trap (A).

The focus of the ‘Get work’ changes as you tab through the tool when you’re not focusing on the button. This can be visually confusing to users who rely on tab focus. This fails WCAG 2.4.3 Focus Order (A).

Error messages are not presented in a way that screen readers can access them. This makes encountering an error on the service a roadblock of users for assistive technologies. This fails WCAG 3.3.1 Error Identification (A).

If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

Third-party content

Our service contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third-party to improve its accessibility. This may include:

  • links to non-UCL websites
  • content/functionality on our website
  • content hosted on other websites, such as social media sites.

To help accessibility compliance across the sector, University College London supports searchBOX, a centralised, independent directory of third-party accessibility information. 

searchBOX catalogues the contact information and accessibility statements of third-party suppliers, enables the sharing of community-generated accessibility statements, and allows users to map their supplier ecosystem. 

Users can access third-party accessibility statements using the free searchBOX Finder service. 

University College London encourages all our partners and suppliers to support this effort by ensuring that their accessibility information is included in the searchBOX directory. 

Our testing processes

We tested this service using a combination of manual and automated checks alongside reference to the existing conformance reports provided by OpenText. If you find an issue we have not yet identified, you can report it to us. We’ll pass this information to the owner who will review the issue, make sure it is included in our plan to fix issues and add it into the accessibility statement when it is next updated.

Preparation of this accessibility statement

This statement was prepared on 28 February 2023. It was last reviewed on 28 February 2023. This service was last tested on 28 February 2023. The test was carried out by UCL.

What we’re doing to improve accessibility

UCL are working with OpenText to fix or provide alternatives for all issues that we are made aware of and as identified by our periodic internal testing and auditing processes.