UCL Mail & Courier Services

UCL provides a full postal and courier service to every department around campus and all outlying sites. Send mail or arrange a courier via this page.

The UCL postal system (mail and courier service) is for UCL business only. Any items identified as private items will be retained in the post room and traced back to their owner.

Send mail | Arrange a courier | FAQs

Send mail

To send mail to UCL:

To ensure the safe delivery of items to staff at UCL, please ensure all post and packages are clearly labelled with the following:

**Your department or faculty**
University College London
20 Bedford Way
London
WC1H 0AL

The mail will be recieved and sorted in the Post Room and delivered in the UCL mail to the relevant department/faculty.

To send mail from UCL:

• All parcels sent from UCL should clearly include the sender's name and department. Post room staff will not collect parcels that do not carry a return address.
• All outgoing mail is posted 2nd class by default. If 1st class is required for a particular item please mark a cross in the top right hand corner of the letter.
• We require an internal department transfer for any posting over £50. Depending on the weight of the letters this is roughly equivalent to 170 1st class or 240 2nd class.
• Delivery and collection points are agreed with each department.

Sending parcels abroad (International Mail)

• Any "gifts and goods" sent internationally from Great Britain (excluding NI) require a customs declaration.
• For parcels with a value less than £270 please complete, print, and attach a form to your parcel.
• The Post Office have clear, quick guidance to the CN22 forms. 

Arrange a courier

Arrange a courier internally:

To courier items internally between UCL buildings and sites, populate the form below in as much detail as possible.

Request an internal courier via UCL Internal Shuttle Service

Arrange a courier externally: 

• To courier items outside of UCL buildings and sites (business use only). 
• The team will arrange to despatch the item/s from your office location, obtain quotes from the couriers, and arrange collection of the items from the post room.
• Departments will be billed monthly for courier usage.

In order to send your courier items, the Courier team at UCL will require the completion of the request form.

Post room FAQs

Weight of post 

The maximum weight for Royal Mail overseas post is 2kg for normal mail or 5kg for printed matter. Heavier items must be sent by courier.

The maximum weight our post operatives will handle is 10kg. Any sack of mail heavier than 10kg will not be collected.

Internal post

To ensure prompt delivery, addresses for the internal post should always include the department and building. Please do not attach delivery details using sticky notes.

The post is sorted according to the department, not name. This is owing to the large number of staff at UCL. Mail without this information may not be delivered.

Special delivery Items

Please write ‘special delivery’ on the top right-hand corner of the letter and leave the letter with your normal mail at your collection point.

Bulk post

Please give one hour's notice of any bulk posting over 200 items. Depending upon the weight of the bulk mail it may be necessary to provide an internal department transfer as departments must pay for all mailings costing more than £50.

Couriers

Couriers have been appointed as a result of a competitive tendering process. Please contact the Courier team at UCL if you require a courier using the form above. 

Freepost

Please contact the team if you require a Freepost service.

Bulky, fragile or hazardous items 

Please contact the team if you need to send or receive bulky, fragile or hazardous items.

Suppliers

Lot	Suppliers
Lot 1: Standard Domestic/ International Services	City Sprint DHL FedEx SMA Worldwide
Lot 2: Biological/ Laboratory Courier Services	City Sprint World Courier SMA Worldwide