Lost Property

The Security team based in Foster Court, Malet Place manages lost property enquiries for the main UCL Campus.

Reporting lost property

Registering property as lost will offer the best chance of identifying the owner.

To report your lost item, please enter your details and a description of your missing item through our online form. The form connects directly to our lost property management system. Ensure you include as much information as possible about your missing item.

You will need:

Name
Phone number
Item title
Additional information (eg background image on phone, something inside your wallet)
Date and approximate time the item was lost
Where it was lost (which building, room, lecture theatre or library)

You will receive a confirmation email containing 6-digit unique reference number.

For urgent enquiries, please call the security operations desk, Foster Court, Malet Place on 020 7679 0665 or UCL ext 30665.

Complete UCL's lost property form

NB: It can take time for some items that have been found to reach the security desk as arrangements for the transfer of property from buildings and departments can vary.

Please allow 2-working days from form submission before following up on your enquiry.

Claiming your property

Found property on the Bloomsbury campus can be collected from the security desk in Foster Court, Malet Place Monday - Friday 07:00 - 19:00 providing ownership can be verified and identification produced (usually a UCL ID Card).

Exceptions are in place for the Bloomsbury Theatre, Bloomsbury Fitness Centre, The Cruciform Building, and One Pool Street. For more details see the sidebar (desktop) or bottom of the page if using a mobile device.

Found property

Please hand all found property to a building attendant, security officer or the office administrator.

If an item is of high value, please inform the Security team on 020 7679 0665 (UCL ext 30665) as soon as possible.

All spoiled/unhygienic items will be disposed of immediately such as:

unhygienic clothing
damp/wet towels
food items

Unclaimed items

The Security team will keep items for 28 days prior to disposal by UCL.

What will happen to unclaimed items after 28 days?

Bank cards - shredded
Drivers licences - return to DVLA
UCL ID cards - returned to Andrew Huxley Security Systems office
Passport/identity cards - returned to home office/embassy
Any items containing confidential information (phone, tablet, USB sticks) will be securely disposed of in compliance with data protection regulations.

All other items will be donated to a registered charity organisation.

Disclaimer

UCL accepts no responsibility for personal private property whilst on the premises. In order for the property to be reclaimed, a detailed description of the item(s), proof of ID (identity), and date that the item was reported lost will be required. If the item has no identification on it but the individual can describe it or open it (i.e. phone, tablet), the item will be returned once a transfer of ownership form has been completed.

At no point can UCL be held responsible for any items deemed to be lost property. No items should be left unattended and any that are left are done so at the owner's risk.

Whilst every effort will be made to identify the owner of the lost property (which is likely to involve searching of the item in compliance with data protection) if successful we will then make contact with the owner, the team will only return the property to that person as long as they can provide the details set out in the previous paragraph.

UCL will only mail/courier any reclaimed found property back to the presumed owner in exceptional circumstances.

Last Updated

28 February 2024