Open a shared mailbox in Outlook 2016 for Mac
Shared mailboxes allow a group of users to view and send email, and share a calendar from a common mailbox.
This guide demonstrates how to open an existing shared mailbox within Outlook 2016 for Mac.
This guide is aimed at...
- Staff
Instructions
1. From the top menu, select Tools. Select Accounts…
![Fig 1. Location of the Tools and Accounts options](https://www.ucl.ac.uk/isd/sites/isd/files/styles/medium_image/public/asm1.png?itok=JEFmVtZk)
Fig 1. Location of the Tools and Accounts options
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2. The Accounts window will be displayed. Select the Advanced… button.
![Fig 2. Location of the Advanced button](https://www.ucl.ac.uk/isd/sites/isd/files/styles/medium_image/public/asm2.png?itok=afsh88Jk)
Fig 2. Location of the Advanced button
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3. Click on the Delegates tab. Beneath the people I am a delegate for section, select on the plus (+) button.
![Fig 3. Location of the Delegates tab](https://www.ucl.ac.uk/isd/sites/isd/files/styles/medium_image/public/asm3.png?itok=PWbV-63T)
Fig 3. Location of the Delegates tab
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4. Enter the shared mailbox name or email address within the provided search field and select the correct result. Select Add.
![Fig 4. Choose a Person search prompt](https://www.ucl.ac.uk/isd/sites/isd/files/styles/medium_image/public/asm4.png?itok=GnvLm8GH)
Fig 4. Choose a Person search prompt
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5. You may be provided with an auto-discover prompt requesting that you allow the remote server to configure settings within Outlook. Select Allow.
![Fig 5. Auto-discover server prompt](https://www.ucl.ac.uk/isd/sites/isd/files/styles/medium_image/public/asm5.png?itok=ZewqVLNc)
Fig 5. Auto-discover server prompt
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5. The shared mailbox account should now be added to the People I am a delegate for list. Select OK.
6. Your shared mailbox should now be added to your folder list on the left-hand side of your Outlook client. You have now successfully added your shared mailbox.
![Fig 6. Shared Mailbox successfully added](https://www.ucl.ac.uk/isd/sites/isd/files/styles/medium_image/public/asm6.png?itok=ouMAu9F9)
Fig 6. Shared Mailbox successfully added
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