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User story feedback on Research Facilitation. "We now have a safe platform to store our data, it is much more organised and easier for the PI and myself to share information."
Summary: The team (Yazi Al'joboori & Lynsey Duffell) contacted IT for SLMS in October 2017 with queries about using the Data Safe Haven (DSH). This is for a study looking at electrical spinal stimulation in people with spinal cord injury. Jack Hindley, Information Governance Officer, and I provided guidance about Information Governance (IG) assurance and met with the team in February 2018 to further understand the team's requirements in order to provide specific IG advice and guidance on using the DSH. We made progress on this and their DSH project and accounts were set up in March 2018.
Feedback
August 2018
Q1 What is the title of your research project?
STIM2STAND.
Q2 Briefly, what were the queries or requirements you contacted us research facilitators about?
We run small clinical studies with spinal injury patients and require a safe way to store their data.
Q3 What suggestions do you have for Research IT Service facilitators to improve on for a very similar request?
I often get the: 'Forbidden
You don't have permission to access /dss on this server.' even when I am connecting through Cisco. Might be good to make it clear which way is available to access. (*)
Q4 How far do you feel the applications / tools / services / advice we provided you with meet with your requirement?
So far 100%.
Q5 If you were recommended tools or services (Information Governance Advisory, Data Safe Haven, etc.), how effective was our facilitation service in providing you information and getting your accounts?
Very good.
Q6 What differences, if any, do the recommended IT tools / services make to your research work compared to before you used such tools / services?
We now have a safe platform to store our data, it is much more organised and easier for the PI and myself to share information.
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(*) This message might appear when you access the Security and Tokens Portal, for example to reset password. A suggestion is to log in to Desktop @ UCL Anywhere and access the Portal there and you won't see that error message.