Support Page for New Students

In order to complete your registration for your UCL computer User ID, and set a password via UCL MyAccount, you will need to contact UCL IT Services via the ISD Chat Facility 

The ISD Chat Facility 

Service Desk Analysts are available Monday to Friday, 8:30am to 5:30pm (UK time) 

Click on ISD Chat Facility and then on Start a chat with IT Services under Live Chat 

Fill in your ISD User ID and the ticket reference 06572079 under Brief summary of issue before you begin your chat: 

Tell the Service Desk Analysts that you need to register for MyAccount and you will be asked for the following information: 

1. Full Name 

2. ISD User ID 

3. Your Mobile Number or Personal Email Address 

It can take up to 2 hours for your new password to work across all UCL systems.