MyServices goes live for HR and IT Requests  

This was the biggest go-live yet for the MyServices platform following the launch of IOE and Finance Services earlier in the summer.   

Most central support requests – from IT help and recruitment queries to Finance support can now be found on MyServices.   

Did you know that in the past, over 30,000 tickets were raised as duplicates or follow-ups?
Using the portal enables users to see real time status of their requests, follow-up, re-open, and provide feedback.  

We are pleased to see some early data from HR domain that shows over 65% of requests were raised via the MyServices Portal.  

We are working closely with remaining areas who will be moving to the new platform in the coming weeks. They include Commercial & Procurement, Research Innovation Services, LCCOS Facilities and some remaining areas of HR and Finance. For a list of which services are now on MyServices visit our SharePoint site. 

MyServices replaces our previous platform Remedyforce.  

PS colleagues praise for new platform  

Senior Finance Adviser Majhabeen Ahmed Islam from OneDesk TT team was full of praise for the simplified and clear interface of MyServices:  

“MyServices offers a more user-friendly interface, reducing the number of clicks needed to view or respond to queries, enhancing overall efficiency. The layout and organisation of tabs is much clearer, making navigation more intuitive and tasks easier to complete.

Our latest ESM video

Our final in a series of ESM videos features ISD’s Director of IT Service & Operations, Tom Crummey. Tom explains how MyServices will improve our capability in managing services 

MediaCentral Widget Placeholderhttps://mediacentral.ucl.ac.uk/Player/E54CI4bD

Web page signposting   

Notice any out-of-date links to Remedyforce that need updating? Please flag them to the ESM programme team.   

If you have an e-signature on your Outlook account that links to an old Remedyforce link, make sure it is updated to direct colleagues to MyServices instead.