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Update 16:15 5/11/24 - Teaching timetables, CMIS and CMIS-Go access restored

5 November 2024

Access to the online timetable, CMIS and CMIS-Go has now been restored.

Update 4:15pm, 5 November 2024 - Access to CMIS/CMIS-Go has now been restored

Further to our update yesterday CMIS and CMIS-Go room booking services are now available again. We apologise for the disruption this has caused.

Access to Lecturecast Scheduler is still unavailable. All scheduled captures will proceed as expected. Please raise a ticket via MyServices for any urgent schedules taking place this week.

Thanks once again for your patience while we resolve these issues.

 

Update 19:30pm, 4 November 2024 - Access to online timetable restored

Work is continuing to restore access to CMIS/CMIS-Go and Lecturecast Scheduler - this will carry on throughout Tuesday 5 November.

We would like to thank you all for your patience and apologise for the disruption this incident has caused.

 

Update: 3:45pm, 4 November 2024 – Timetabling service recovery progress

The teams are continuing to work on restoring the services as soon as possible. We are targeting re-enabling CMIS/CMIS-Go and the Online Timetable tomorrow morning. However this is dependent on successfully testing the restored applications throughout this evening.

Once again we apologise for the disruption this is causing.

 

Update: 2pm, 1 November 2024 – Timetabling service recovery progress

Dear colleagues,

We appreciate your continued patience as we work on resolving the outage affecting the online timetable and related timetabling services. Our ISD colleagues are actively implementing and testing a solution to restore these services, and will continue to work over the weekend to resolve the issue.

We understand the impact this has on staff and students, and we are doing everything we can to bring these services back online as quickly as possible. We’ll provide a further update on Monday, 4 November via our news channels.

Thank you for your patience and understanding during this time.

Update: 5pm, 31 October 2024

We’re continuing to make progress in addressing service interruptions affecting the following systems:

  • Online Timetable – Personal Timetable feature
  • CMIS – Timetable
  • CMIS Go – Room Bookings 
  • UCL Go – Personal Timetable feature
  • Lecturecast Scheduler

We’d like to remind staff that students have been directed to the RegisterUCL app as an alternative for timetable viewing to reduce disruption to schedules (see update below).
 
Our teams are working hard to investigate the systems affected to restore full services as soon as possible. As part of this work, we’re also implementing measures to prevent similar issues in the future.
 
Thank you for your continued patience as we work on a resolution to this issue. We will keep you updated on our progress and notify you when the affected services have been restored.

Teaching timetables: Missing information

We will provide further information as soon are more details are available, or when the issue is resolved.

The services affected are as follows:

  • CMIS (timetabling application) – unavailable
  • CMIS Go (room booking system) – unavailable
  • UCL Go – app is working but Timetable unavailable
  • Online Timetable – unavailable
  • Lecturecast Scheduler – unavailable but existing bookings will still be recorded

If you are a student, please rest assured that mitigations will be put in place if missing information has an impact on teaching or on your ability to attend classes.

Students should be able to view timetables via the Register UCL app – if you have not downloaded this, you can find details of how to do so here: https://www.ucl.ac.uk/students/life-ucl/attendance-ucl  

We are very sorry for any disruption that has been caused this morning. Thank you for your patience while we work to resolve this issue.