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Read how-to guides covering common questions about Portico, including how to access the system, how to update your details and where staff can book on to training courses.
General troubleshooting for students
- How to access Portico
Students and Alumni can access Portico and login using their UCL User ID and password. If you have forgotten your log in details, please visit ISD's MyAccount pages where you will be able to reset your password and receive a username reminder.
Postgraduate applicants should login using their details from the application stage. The username is the email address that was used to create the account. If you cannot remember your password please complete the password reset form. You will then be sent a temporary password.
Undergraduate Applicants should log in using their email address and the password they set when going through the Online User Registration process. If you cannot remember your password please complete the password reset form by entering your email address. You will then be sent an email containg a password token and instructions on how to use it to reset.
- The My Studies page only has an option to enter personal tutor details
New students will not receive the full range of options on the My Studies page until they have completed the New Student Questionnaire. You will be able to find a link to this on your My Portico page. Please note that once you have completed the questionnaire, you may need to log out and in again for the changes to take effect. If you have completed the questionnaire and are still missing the options on My Studies, please contact the helpdesk.
- How to raise a helpcall to Portico
- How to change your personal details if they are incorrect
If your Contact or Next of Kin Details are incorrect, you can amend them through the Edit links in Portico.
If you appear to be registered on an incorrect Programme, Route or Module please contact your parent department who will liaise with Student Records or Examinations to have the error corrected.
General troubleshooting for staff
- How to access Portico
Staff can access Portico and login using their UCL User ID and password. If you have forgotten your log in details, please visit ISD's MyAccount pages where you will be able to reset your password and receive a username reminder.
- How to upgrade your Portico access
Access changes can be made by Heads of Departments or their nominated deputies either by using the Amend for your staff option on their My Portico page or by emailing the details of the changes to itservices@ucl.ac.uk. You can find a list of those who can request access for you by clicking View your Portico access level in the Portico Access container on the My Portico page. On the next page you will see a summary of your current access. Please select “Head of Department or their nominated deputy” in the text at the top of the page.
Most changes will take effect straight away but Fund Management and Examinations Liaison Officer requests will need to be approved by the Finance and Examinations teams respectively. When you make the request, Portico will receive an automatic notification and seek approval on your behalf.
- How to request a change to a Portico function or report
Please send an email to itservices@ucl.ac.uk and a member of the team will contact you to discuss the changes requested. If amendments are required then they will be included in the release cycle for implementation.