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In April 2024, Student Support and Enquiries renewed the Customer Service Excellence accreditation, achieving more compliance-plus criteria than before.
In April 2024, the University College London Student Support and Enquiries Team achieved the award Compliance Plus for Customer Service Excellence, meeting the rigorous standards outlined by the Cabinet Office’s Customer Service Excellence Standard. Our renewed accreditation, as evidenced in our 24 compliance-plus areas, underscores our unwavering commitment to elevating the student experience.
Central to our approach is a deep understanding of our diverse customer base, which we continually refine through proactive engagement and feedback mechanisms. We not only listen to the students, but actively involve them in shaping our service delivery. We share our progress and the actions taken in response to their input.
Our strategy is finely attuned to the evolving needs and preferences of our students, driving obvious improvements in their journey with us. We prioritise their well-being and success, ensuring that every interaction reflects our dedication to their support and satisfaction.
Crucially, our culture fosters a shared responsibility for exceptional service, empowering employees at all levels to champion a student-centric ethos. From recruitment to ongoing training and policy development, our commitment to excellence permeates every aspect of our operations.
We value the insights and expertise of our staff, integrating their perspectives into our internal processes and service planning to continuously enhance our offerings. This collaborative approach ensures that the contributions of every team member is highlighted.
As we celebrate this achievement, we reaffirm our pledge to uphold the highest standards of customer service. It is a testament to the collective effort of our team and a reaffirmation that UCL students remain the focal point of everything we do.