Learning and Media Technologists - grade 7

Experiences

Activities and responsibilities likely to be required when working at this level

• Supporting, configuring and testing learning media or assistive technologies.
• Providing end-user support and guidance including dealing with support tickets - analysing jobs raised and finding the most appropriate course of action
• Recording engagement interactions with customers and tracking progress
• Understanding the peaks and troughs in demand of services and the patterns of business activity.
• Creating documentation, training materials and communications for service users, and delivering presentations, demonstrations, training courses and facilitating workshops.
• Organising user groups and gathering feedback, and reporting back to managers and product teams.
• Maintaining relationships with external organisations relating to specific services and providing input to supplier review.
• Contributing to product teams to maintain, develop and enhance learning and media provision.
• Designing and producing media and/or learning content.
• For media production teams, setting up and directing studio and on-location video shoots, and managing the end-to-end post-production process
• Understand the technological requirements for producing and delivering live and live streamed events and be able to share this knowledge with others.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Gain experience in dealing with non-standard requests/issues
• Independent searching for solutions
• Gain experience in a broader range of specialisms
• Assist on training courses

Learning from others  

• Work shadowing
• Coaching
• Assignments or secondment opportunities
• Knowledge sharing across teams
• Joining external groups and mailing lists
• Attending conferences.

Formal learning

• Associate Fellowship of Advance HE.
• A training qualification or instructor training
• Formal learning on any of the relevant technologies dependent on the role
• LinkedIn Learning 
• Courses on customer service and communications
• Arena Centre courses and workshops.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Analysing

• Analysing and evaluating information
• Testing assumptions and investigating
• Producing solutions
• Making judgements
• Demonstrating systems thinking
   

Presenting and communicating information

• Speaking fluently
• Explaining concepts and opinions
• Articulating key points of an argument. Presenting and public speaking
• Projecting credibility
• Responding to an audience

Writing and reporting

• Writing correctly
• Writing clearly and fluently
• Writing in an expressive and engaging style
• Targeting communication

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website.