Example job roles: Advisory roles; Senior Media/Learning Technologist; Learning Designer; Senior Trainer roles; Digital Accessibility Specialist; Media Production Manager.
Level: Independent
Experiences
Activities and responsibilities likely to be required when working at this level
- Capturing end-user requirements and translating them in a way that can be understood by ISD
- Relationship management of senior stakeholders suppliers and external organisations
- Managing expectations, applying influencing and negotiation skills
- Shaping and surfacing demand for services
- Comprehensive understanding of the entire service portfolio
- Responsible for the delivery of service levels agreed with the business
- Insight and understanding of how services are used
- Esuring that UCL gets the best value from its investment in IT and how the value can be unlocked
- Ensuring excellent customer satisfaction and perception
- Identifying and understanding trends from a variety of data sources to support business decision making and strategy
- Designing and delivering courses and facilitating workshops; presenting to large and senior audiences
- For manager roles, working on job descriptions, recruitment, appraisals, disciplinary.
- Risk assessment and identifying training needs and staff development.
- For specialist roles, being a source of specialist knowledge and expertise, and able to contribute to policy and strategy development.
Personal and professional development
Development options to consider when working towards this level
Learning on the job
- Gain an understanding of how to build a network
- Run events to raise awareness of learning, media and assistive technology
- Understanding of stakeholder needs
- Analysing data to provide insight
- Undertake relevant secondment opportunities
Learning from others
- Work shadowing
- Taking an active part in meetings
- Participating in different product teams
- Facilitating events
- Liaising with and mediation between other operational groups
Formal learning
- Certified Member of the Association for Learning Technology (CMALT) qualification
- Higher Education Authority (HEA) Fellowship or Senior Fellowship
- Training in persuading and influencing
- Management and leadership training
Transferable skills and competencies
UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.
Persuading and influencing
- Making an impact
- Shaping conversations
- Appealing to emotions
- Promoting ideas
- Negotiating and gaining agreement
- Dealing with political issues
Formulating strategies and concepts
- Thinking broadly
- Approaching work strategically
- Setting and developing strategy
- Visioning
Relating and networking
- Building rapport
- Networking
- Relating across levels
- Managing conflict
- Using humour
UCL Ways of Working
These describe expected behaviours in line with UCL culture and values. For Ways of Working indicators and steps to development please refer to the Ways of Working website.
“Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.
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