Student Lifecycle - grade 6

Experiences

Activities and responsibilities likely to be required when working at this level

• First point of contact for student/applicant queries coming to the team as part of the student lifecycle (largely via phone and email, occasionally face to face)
• Making decisions around student eligibility across at key points of the student journey at UCL using set criteria and policy
• Understanding when to upwardly refer complex cases
• Sound understanding of UCL policy and its application to student issues
• Practical awareness of external regulatory requirements
• Liaise with other departments and services and external institutions – usually as an advocate for individual student cases. (e.g. UCAS, academics, school partners)
• Prioritising and managing own workload and, keeping senior colleagues informed as to potential difficulties or problems
• Carrying out routine administration, including taking minutes at meetings.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Obtain admissions/student records specific knowledge.
• Gain experience in showing judgement and decisionmaking through using set criteria.
• Finding opportunities to engage in largescale lifecycle events (e.g. enrolment events/open days).

Learning from others  

• Seek out a mentor in this area; pay attention to activity in the different national forums (e.g. UCAS).
• Join UCL teaching and learning administrator forums and network at events.

Formal learning

• Attend training in servicing committees and customer service.
• Attend training on effective time management and working practices (e.g. LinkedIn Learning).
• Learn specialist database tool.

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Adhering to principles and values

• Upholding ethics and values.
• Acting with integrity.
• Utilising diversity.
• Showing social and environmental responsibility.

Achieving personal work goals and objectives

• Achieving objectives.
• Working energetically and enthusiastically.
• Pursuing self-development.
• Demonstrating ambition.

Coping with pressure and setbacks

• Coping with pressures.
• Showing emotional self-control.
• Balancing work and personal life.
• Maintaining a positive outlook.
• Handling criticism.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website.