Student Lifecycle - grade 8

Experiences

Activities and responsibilities likely to be required when working at this level

• Leading on operational management for an area of the student lifecycle
• Responsible for day to day management of teams/processes, escalating to senior staff as appropriate
• Planning, monitoring, reporting on and developing delivery of service according to departmental priorities and other drivers
• Responding to issues that have been escalated by the team/other colleagues
• Ensuring staff are equipped with guidance and development to support them to successfully carry out their work
• Fostering positive relationships with other UCL colleagues (e.g. academics, faculty tutors, senior administrators)
• Devising and delivering training for UCL colleagues that are involved with student lifecycle processes
• Being a point of expertise on complex regulation and legislation within and outside of UCL – and able to translate into processes and procedures
• Acting on internal and external developments to interpret impact and synthesize into the UCL context
• Representing department or UCL on internal and external working groups
• Communicating process changes, and ensuring a consistent message across the team
• Identifying and consulting on process improvements in the student lifecycle and instigating change.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Find opportunities to get involved with projects that demonstrate a knowledge of wider processes
• Develop an understanding of HR and finance practices and policies
• Gain student record system expertise.

Learning from others  

• Attend relevant conferences to understand sector best practice and application to own role and team
• Build networks with colleagues across organisation and externally
• Consider a secondment or job shadowing to gain broader experience.

Formal learning

• Undertake management and leadership development
• Attend project management training and/ or Presentation skills (e.g. LinkedIn Learning)
• Learn specialist database tool.

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Persuading and influencing

• Making an impact.
• Shaping conversations.
• Appealing to emotions.
• Promoting ideas.
• Negotiating and gaining agreement.
• Dealing with political issues.

Presenting and communicating information

• Speaking fluently.
• Explaining concepts and opinions.
• Articulating key points of an argument.
• Presenting and public speaking.
• Projecting credibility.
• Responding to an audience.

Planning and organising

• Setting objectives.
• Planning.
• Managing time.
• Managing resources.
• Monitoring progress.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website.