Transactional HR - grade 7

Experiences

Activities and responsibilities likely to be required when working at this level

• Working independently and taking responsibility for decisions in a particular area (e.g. within a department).
• Developing in depth knowledge of policies and procedures and awareness of employment/equality law that they are based on.
• Providing non-routine advice to colleagues (e.g. interpreting policy outside the usual course of employment).
• Sign off forms 6 and 7; providing administration support for HR related meetings, drafting correspondence and taking, writing up and distributing notes – including informal ER meetings (e.g. disciplinary/grievances).
• Providing updates and reports for senior management, including interpreting data and giving insights and providing information for senior decision-makers. 
• Coming up with ideas for problem-solving through continuous improvements, escalating for more significant changes.
• Providing input into HR-related meetings, providing advice on non-standard issues or those with no explicit policy guidance.
• Taking responsibility for checking, preparing and administering detailed paperwork for complex HR related meetings (e.g. formal ER meetings, senior academic promotions).
• Supervising and coaching staff, potentially line managing depending on context. 
• Escalation point of any issues relating to temporary staff working within the area. 
• Reviewing service delivery processes to maximize efficiency.
• Influencing how the team works and how services are delivered within the context.
• Building collaborative relationships with peers and stakeholders across the organisation. 

*Where practising clinical service delivery a nursing qualification is required.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Gain experience of providing administration support for HR related meetings (e.g. Disciplinary/grievances).
• Take opportunities to develop confidence in providing advice and information to customers.
• Seek out opportunities to deputise for your manager in the team and as a representative in a senior stakeholder meeting.
• Engage in thinking about process and service improvements and coming up with innovative and practical suggestions.
• Gain experience in basic data analysis and reporting.
• Finding opportunities to support the team (e.g. training /induction for new staff members).

Learning from others  

• Getting involved in wider change programmes outside of own area. 
• Taking on additional responsibilities (e.g. Well-being champion) in order to engage with different groups dealing with broader HR-related issues across the piece. 
• Seek out a mentor in the field. 
• Buddy new team members. 
• Spend time understanding distinct customer groups and needs.

Formal learning

• Attend early management training and self-led learning e.g. through LinkedIn Learning.
• Consider CIPD (Chartered Institute of Personnel and Development) training at level 5 or equivalent.

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Following instructions and procedures

• Following directions.
• Following procedures.
• Time keeping and attending.
• Demonstrating commitment.
• Showing awareness of safety issues.
• Complying with legal obligations.

Achieving personal work goals and objectives

• Achieving objectives.
• Working energetically and enthusiastically.
• Pursuing self-development.
• Demonstrating ambition.

Working with people

• Understanding others.
• Adapting to the team.
• Building team spirit.
• Recognising and rewarding contributions.
• Listening.
• Consulting others.
• Communicating proactively.
• Showing tolerance and consideration.
• Showing empathy.
• Supporting others.
• Caring for others.
• Developing and communicating self-knowledge and insight.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website.